Book: [C4H510] SAP Service Cloud

Looking to expand your SAP knowledge using trusted resources? Our SAP Service Cloud (C4H510), latest book from SAP Learning Hub, is your key to mastering SAP systems and processes. Perfect for students, professionals, and SAP enthusiasts, this book provides verified content straight from the source.

Product Highlights:

• Product Category: Customer Relationship Management
• Product: SAP Customer Experience
• Book Code: C4H510
• Book Title: SAP Service Cloud

Contents: Book SAP Service Cloud [C4H510]

Unit 1: Introduction to SAP Service Cloud
Lesson: Overview of SAP Service Cloud
Lesson: Navigation and Administration

Unit 2: Communication Channels
Lesson: Service Cloud Communication Channels
Lesson: Channel: E-Mail
Lesson: Channel: Phone
Lesson: Interaction Center - Agent Desktop (Addon)

Unit 3: Service Levels, Categories and Work Distribution
Lesson: Explaining Service Levels, Categories and Work Distributions

Unit 4: Knowledge Base
Lesson: Understanding Knowledge Base Functionality in Service Tickets

Unit 5: Registered Products and Installed Base
Lesson: Explaining Registered Products and Installed Bases

Unit 6: Warranty Management
Lesson: Explaining Warranty Management in Tickets

Unit 7: Maintenance Plans
Lesson: Explaining Maintenance Plans in Tickets

Unit 8: Time Recording in Ticket Management
Lesson: Explaining the Role of Time Recording in Tickets and the Related Field Service Process

Unit 9: Contracts
Lesson: Understanding Service Contracts in SAP Service Cloud

Unit 10: Templates and Reporting
Lesson: Explaining Response Templates and Their Usage in Tickets
Lesson: Form Templates and Reporting

Unit 11: Ticket Hierachies
Lesson: Creating and Managing Ticket Hierarchies in SAP Service Cloud

Unit 12: Integration
Lesson: Overview of SAP Service Cloud Integration
Lesson: Explain SAP Service Cloud Ticket Integration with S/4HANA and ERP
Lesson: Integration with FSM (Field Service Management)
Lesson: Integration with Success Factors Employee Central
Lesson: Integration with SAP Commerce Cloud

 

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Who Should Use This Book?

• SAP learners seeking verified content from a trusted source.
• Professionals aiming to strengthen their SAP skills.
• Consultants needing reliable reference material.