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Unit 1: Introduction to SAP Customer Experience Integration
Lesson: SAP Customer Experience and the strategic role of integration
Lesson: Integrating SAP Sales and Service Cloud with SAP S/4HANA and SAP ERP
Lesson: Integrating SAP Sales and Service Cloud with SAP CRM
Lesson: Integrating SAP Sales and Service Cloud with Analytics
Lesson: Integrating SAP Sales and Service Cloud with SAP Marketing Cloud
Lesson: Integrating SAP Sales and Service Cloud with SAP CPQ
Lesson: Integrating SAP Sales and Service Cloud with SAP Field Service Management
Lesson: Describing Integration Technology
Unit 2: SAP Sales and Service Cloud Configuration and APIs
Lesson: Configuring SAP Sales and Service Cloud
Lesson: Describing SAP Sales and Service Cloud APIs
Lesson: Describing open APIs with oData Services
Unit 3: Connectivity
Lesson: Describing Technical Connectivity
Lesson: Explaining SAP Web Dispatcher
Lesson: Explaining SAP Cloud Connector
Lesson: Describing Integration Security
Lesson: Describing Authentication
Lesson: Using Certificates
Lesson: Preparation of System Landscape
Unit 4: SAP Cloud Integration Configuration
Lesson: Describing SAP Cloud Integration
Lesson: Describing SAP Cloud Integration Configuration
Unit 5: SAP S/4HANA and SAP ERP Configuration
Lesson: Describing SAP S/4HANA and SAP ERP Configuration
Lesson: Describing SAP S/4HANA Specific Configuration
Unit 6: Data Replication
Lesson: Connectivity Test
Lesson: Describing Account and Product Replication
Lesson: Data Filtering
Lesson: Delta Mechanism for Transactional Data
Unit 7: Monitoring
Lesson: Monitoring in Different Systems
Lesson: Reviewing Error Messages
Unit 8: Extending Integration Scenarios
Lesson: Describing SAP Sales and Service Cloud Extensibility
Lesson: Describing the SAP Extension Suite
Unit 9: SAP Sales and Service Cloud Integration with SAP CRM
Lesson: Configuring SAP Sales and Service Cloud for Integration with SAP CRM
Lesson: Configuring SAP CRM for Integration with SAP Sales and Service Cloud
Lesson: Configuring SAP Cloud Integration for Integrating SAP Sales and Service Cloud with SAP CRM
Unit 10: Cloud Integration with SAP NetWeaver Process Integration
Lesson: Describing Cloud Integration with SAP Process Integration
Lesson: Describing Deployment Options and Landscape
Lesson: Preparing SAP Process Integration for Integration with SAP Sales and Service Cloud
Lesson: Configuring SAP Process Integration Scenarios
Lesson: Maintaining Communication Channels
Lesson: Adjusting Routing Conditions
Lesson: Maintaining Value Mapping
Unit 11: Transactional Data Integration
Lesson: Describing Transactional Data Integration Options
Lesson: Preparing SAP Sales Cloud for Real-Time Pricing and Other Transactional Data
Lesson: Maintaining SAP Cloud Integration Configuration
Lesson: Configuring SAP S/4HANA for Pricing and Other Transaction Integrations
Lesson: Executing Sales Quote, Sales Order, and Opportunity Transactional Integration Scenarios
Unit 12: Summary
Lesson: Summary