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Unit 1: SAP Insurance and SAP Claims Management, Introduction
Lesson: Describing the Position of SAP Claims Management in SAP for Insurance
Lesson: Explaining the Claims Lifecycle
Lesson: Explaining the Six Major Steps in the Lifecycle of a Claim
Lesson: Explaining the Access Modes
Unit 2: FS-CM Master Data
Lesson: Exploring the Claim
Lesson: Explaining Claim Bundle
Lesson: Using Business Partner
Unit 3: Access Modes
Lesson: Exploring the Access Modes
Lesson: Explaining Claim Search
Unit 4: Claim Notification
Lesson: Explaining Claim Notification
Unit 5: Claim Handling
Lesson: Using Expert Mode
Lesson: Explaining Participants
Lesson: Explaining Damaged Objects / Injured Persons
Lesson: Explaining the Subclaim
Lesson: Explaining Claim Item
Lesson: Explaining the Procurement Process
Lesson: Assigning External Service Provider
Lesson: Using the Functions for Negotiation
Lesson: Using the Functions for Litigation
Lesson: Handling Reserves
Lesson: Explaining the Workers Compensation Benefit Calculator
Unit 6: Claim Fulfillment
Lesson: Explaining Compensation Calculation
Lesson: Explaining Payments
Lesson: Creating Payments
Lesson: Explaining Further Payment Features
Lesson: Explaining Payment Authorizations and Interface to FS-CD
Lesson: Explaining the External Bill Review Process
Unit 7: Claim Recovery
Lesson: Explaining Refund
Lesson: Creating a Subrogation Case
Lesson: Explaining Salvage
Lesson: Tracking Incoming Payments
Lesson: Explaining Multiple Insurance
Unit 8: Claims Management Supporting Features
Lesson: Handling Incoming Documents
Lesson: Creating Outbound Correspondence
Lesson: Using the Notes and Memo Pad
Lesson: Explaining Business Rule Framework plus (BRFplus)
Lesson: Explaining Activity Management and Workflow
Lesson: Exploring the User Interface Configuration
Lesson: Explaining Authorizations
Lesson: Using Reporting