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Unit 1: Product Configuration
Lesson: Explaining the Policy Product
Lesson: Configuring Policy Products
Lesson: Configure Benefit Type Trees
Unit 2: Claim Handling Configuration
Lesson: Using the Internal Claim Type
Lesson: Configuring Participants
Lesson: Configuring Damaged Objects
Lesson: Configuring Claim Items
Lesson: Configuring the External Service Provider Assignment
Lesson: Configuring Reserves
Unit 3: User Interface Configuration (BDT)
Lesson: Explaining BDT
Lesson: Explaining the Claim Handler Group
Lesson: Performing Screen Sequence Assignment
Unit 4: Business Rule Framwork plus (BRFplus), Tasks, Workflow and the Role Based Performer
Lesson: Explaining the BRF, including Expressions and Tasks
Lesson: Explaining BRF+, including Expressions and Tasks
Lesson: Explaining Activity Management
Lesson: Explaining the Integration of Workflow into the Claims Management SolutionLesson: Performing Claim Handler Assignment
Lesson: Using the Role Based Performer
Unit 5: Structured Facts Capture (SFC)
Lesson: Explaining Structured Facts Capture (SFC)
Lesson: Configuring SFC
Unit 6: Claim Fulfillment
Lesson: Configuring Compensation Calculation
Lesson: Creating Payments
Unit 7: Claim Recovery
Lesson: Explaining Claim Recovery
Lesson: Explaining Subrogation
Lesson: Explaining Salvage
Lesson: Explaining Multiple Insurance
Unit 8: Claim Handling Supporting Features
Lesson: Handling Incoming Documents
Lesson: Creating Outbound Correspondence
Lesson: Configuring Notes
Lesson: Explaining Reporting
Unit 9: Integration
Lesson: Exploring Interfaces and Technology
Lesson: Maintaining the Interface to the Policy System
Lesson: Using the Interface to Collections & Disbursements