Book: [SM250] IT Service Management Configuration

Looking to expand your SAP knowledge using trusted resources? Our IT Service Management Configuration (SM250), latest book from SAP Learning Hub, is your key to mastering SAP systems and processes. Perfect for students, professionals, and SAP enthusiasts, this book provides verified content straight from the source.

Product Highlights:

• Product Category: Technology Platform
• Product: SAP Solution Manager
• Book Code: SM250
• Book Title: IT Service Management Configuration

Contents: Book IT Service Management Configuration [SM250]

Unit 1: SAP Solution Manager Concept
Lesson: Explaining the Benefits of SAP Solution Manager
Lesson: Describing the SAP Solution Manager Architecture

Unit 2: IT Service Management Overview
Lesson: Describing ITSM and ALM
Lesson: Describing ITSM Processes: Service Request, Incident, Problem and Knowledge Article
Lesson: Describing Latest Innovations - New functions with Solution Manager 7.2

Unit 3: Basic Setup
Lesson: Performing the SAP Support Backbone Update
Lesson: Understanding Technical Prerequisites
Lesson: Configuring ITSM Prerequisites
Lesson: Configuring ITSM Basis

Unit 4: Master Data
Lesson: Creating Business Partners
Lesson: Maintaining the Organizational Model
Lesson: Managing the Installed Base Components

Unit 5: The Work Environment: Using the WebClient UI and Solution Manager Launchpad
Lesson: Explaining the Available Business Roles in IT Service Management
Lesson: Accessing the WebClient UI
Lesson: Accessing the Solution Manager Launchpad
Lesson: Describing the WebClient UI - New Functionalities
Lesson: Describing the Launchpad and SAP Fiori Apps
Lesson: Personalizing the Work Environment

Unit 6: Service Catalog and Service Request Management
Lesson: Understanding the Concept of Service Fulfillment Process
Lesson: Introducing the Service Catalog
Lesson: Requesting a Service
Lesson: Processing a Service

Unit 7: Incident and Problem Management Process
Lesson: Outlining the ITIL Best Practice Process
Lesson: Creating Incidents
Lesson: Processing Incidents
Lesson: Processing Problems

Unit 8: Knowledge Management Process
Lesson: Establishing a Full Text Search in SAP Solution Manager
Lesson: Creating Knowledge Articles

Unit 9: IT Service Management Customizing I
Lesson: Explaining the Meaning of Transaction Types
Lesson: Customizing the CRM Service Transaction

Unit 10: ITSM Administration
Lesson: Explaining the Multi-Level Categorization
Lesson: Describing the Organizational Model
Lesson: Understanding Partner Determination

Unit 11: IT Service Management Customizing II
Lesson: Explaining the Enhanced Customizing Options
Lesson: Describing the Mailforms and Notification Framework
Lesson: Configuring the Business Role
Lesson: Describing the Enhancement of the User Interfaces
Lesson: Describing the Widgets
Lesson: Explaining the Service Level Agreements and Processing Times

Unit 12: Monitoring and Reporting
Lesson: Monitoring ITSM Tickets
Lesson: Using ITSM Analytics
Lesson: Using the Dashboard Builder

Unit 13: Service Asset and Configuration Management
Lesson: Providing an Overview: Service Asset & Configuration Management
Lesson: Providing an Overview: IT Infrastructure Management

Key Features

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Who Should Use This Book?

• SAP learners seeking verified content from a trusted source.
• Professionals aiming to strengthen their SAP skills.
• Consultants needing reliable reference material.