Book: [C4H63] Customer Data Platform Implementation

Looking to expand your SAP knowledge using trusted resources? Our Customer Data Platform Implementation (C4H63), latest book from SAP Learning Hub, is your key to mastering SAP systems and processes. Perfect for students, professionals, and SAP enthusiasts, this book provides verified content straight from the source.

Product Highlights:

• Product Category: Customer Relationship Management
• Product: SAP Customer Experience
• Book Code: C4H63
• Book Title: Customer Data Platform Implementation

Contents: Book Customer Data Platform Implementation [C4H63]

Unit 1: Getting Started with CDP
Lesson: Introducing Customer Data
Lesson: Discovering SAP Customer Data Platform Terms and Definitions

Unit 2: Discovering the CDP Console
Lesson: Navigating the CDP Console
Lesson: Discovering the Tenant Model

Unit 3: Defining a Customer Schema
Lesson: Using the Customer Schema
Lesson: Using the Activity Schema

Unit 4: Creating Processing Purposes
Lesson: Discovering Processing Purpose

Unit 5: Applying Identity Resolution
Lesson: Distinguishing between Unified and Contextual Customer Profiles
Lesson: Using Matching and Merge Rules

Unit 6: Implementing Data Ingestion
Lesson: Uncovering How Customer Data Platform Ingests Data
Lesson: Applying Source Application Events

Unit 7: Applying Activity Resolution
Lesson: Using Activity Indicators
Lesson: Using Segments

Unit 8: Creating Outbound Applications and Downstream
Lesson: Downstreaming Data from SAP Customer Data Platform

Unit 9: Creating and Configuring Journeys, CX Flows, and Audiences
Lesson: Applying Customer Explorations and Audiences
Lesson: Discovering CX Flows
Lesson: Designing CX Journeys and Milestones

Unit 10: Discovering the Admin, Security, and Monitoring Functionalities
Lesson: Navigating the Admin Console
Lesson: Navigating the Monitoring Dashboard

Unit 11: Using REST APIs with SAP Customer Data Platform
Lesson: Using the SAP Customer Data Platform APIs
Lesson: Authenticating an API Call Using OAuth2
Lesson: Implementing the Ingesting APIs
Lesson: Implementing the Query API

Unit 12: Implementing Customer Data Platform for B2B
Lesson: Discovering Groups and Relationships

 

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