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Unit 1: SAP EHP2 for SAP CRM 7.0
Lesson: Introducing CRM Functions and Architecture
Lesson: Using the WebClient UI and the SAP GUI
Unit 2: Account Management
Lesson: Managing Accounts
Lesson: Account Data Exchange with the SAP ERP System
Lesson: Classifying and Structuring Accounts
Unit 3: Organizational Management
Lesson: Maintaining Organizational Data
Lesson: Determining Organizational Data
Unit 4: Product Master
Lesson: Maintaining Products
Lesson: Setting Up Product Master Data
Unit 5: Transaction Processing
Lesson: Structuring SAP CRM Business Transactions
Lesson: Configuring CRM Business Transactions
Lesson: Configuring Basic Transaction Functions
Unit 6: Activity Management
Lesson: Maintaining Activities
Lesson: Configuring Activities
Unit 7: Partner Determination
Lesson: Determining Partners in Business Transactions
Lesson: Configuring Partner Determination
Unit 8: Action Processing
Lesson: Processing Actions in Business Transactions
Lesson: Configuring Actions
Unit 9: Introduction to CRM Pricing
Lesson: Checking General CRM Pricing Options
Lesson: Maintaining Price Conditions
Unit 10: CRM Billing
Lesson: Processing Billing Documents
Lesson: Configuring the SAP Customer Relationship Management (SAP CRM) Billing Application
Unit 11: CRM Middleware
Lesson: Overview of CRM Middleware
Lesson: Exchanging Data Between SAP CRM and SAP ERP
Lesson: Monitoring the Data Exchange
Unit 12: WebClient User Interface
Lesson: Using the CRM WebClient User Interface (UI)
Lesson: Configuring the WebClient User Interface (UI)