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Unit 1: The SAP Solution Manager Concept
Lesson: Benefits of SAP Solution Manager
Lesson: Exploring User Interfaces and Authorization Concept for Change Request Management
Unit 2: Change Request Management - Overview
Lesson: Introducing Change Control Management
Lesson: Introducing Change Request Management
Unit 3: Basic Setup Steps for Change Request Management
Lesson: Explaining System Prerequisites for the Basic Configuration
Lesson: Explaining Basic Configuration Steps in the SAP Solution Manager System
Lesson: Explaining Basic Configuration Steps in the Managed Systems
Unit 4: Master Data for Change Request Management
Lesson: Creating Business Partners
Lesson: Using Installed Base Components for Change Request Management
Unit 5: The Use of the WebClient UI for Change Request Management
Lesson: Granting Authorizations to Employees
Lesson: Customizing the WebClient UI Framework
Lesson: Using Categories
Unit 6: Landscape Definition for Change Request Management
Lesson: Defining Solution, Branches, Change Control Landscapes and Logical Component Groups
Lesson: Change Cycles and Task Lists
Lesson: Introducing the Administration Cockpit
Lesson: Addendum: Enhanced Integration into Solution Documentation
Unit 7: Change Request Management Processes
Lesson: Creating and Approving Requests for Change
Lesson: Processing Normal Changes
Lesson: Dealing with Urgent Changes
Lesson: Implementing Corrections During the Test Phase with Defect Corrections
Lesson: Implementing Administrative Changes
Lesson: Using Standard Changes
Lesson: Addendum - Documenting General Changes
Unit 8: Change Request Management-Specific Customizing I
Lesson: Explaining the Idea of Transaction Types in Change Request Management
Lesson: Customizing the CRM Service Transaction
Unit 9: Features of the Administration Cockpit: Task Lists and Monitoring Options
Lesson: Using Task Lists in Change Request Management
Lesson: Monitoring Change Request Management
Unit 10: System Protection Against Downgrades
Lesson: Explaining Reasons for Downgrades
Lesson: Activating and Monitoring Cross-System Object Locks
Lesson: Explaining Downgrade Protection
Unit 11: Retrofit
Lesson: Understanding Retrofit - The Basic Idea
Lesson: Configuring the System Landscape for Retrofit
Lesson: Performing a Retrofit
Unit 12: Change Request Management-Specific Customizing II
Lesson: Copying and Changing Transaction Types in Change Request Management
Lesson: Customizing Multilevel Categorization in Change Request Management
Lesson: Customizing the Approval Procedure
Lesson: Explaining Preliminary Import and Selective / Status-Dependent Import of Transport Requests
Unit 13: Addendum: Central Change and Transport System
Lesson: Addendum - The General Idea of the Central Change and Transport System