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Unit 1: Application Operations in SAP Solution Manager 7.2 – Overview
Lesson: General Introduction: Support Offerings and ALM Support
Lesson: Application Operations-Process Overview
Lesson: SAP Solution Manager Launchpad including Authorization Concept
Unit 2: Technical Monitoring
Lesson: Introduction to the Monitoring and Alerting Infrastructure
Lesson: Monitor Template Creation and Activating Technical Monitoring
Lesson: Technical Monitoring: Usage
Lesson: Technical Monitoring for HANA
Unit 3: Technical Administration
Lesson: Introduction to Technical Administration
Lesson: Central Notification Management
Lesson: Work Mode Management and IT Calendar
Lesson: Use of Guided Procedures
Lesson: Using IT Task Management
Lesson: Service Availability Management (SAM)
Unit 4: End-to-End Change Diagnostics
Lesson: Introduction into E2E Root Cause Analysis
Lesson: System Landscape Analysis with the Change Reporting tool
Lesson: End-to-End Change Analysis
Lesson: Configuration Validation (optional)
Unit 5: End-to-End Workload Analysis
Lesson: End-to-End Workload Analysis
Lesson: Introduction to CA Introscope
Lesson: Java Memory Analysis
Lesson: Java Thread Dump Analysis
Lesson: Workload analysis using CA Introscope
Lesson: Database Analysis with DBA Cockpit
Unit 6: End-to-End Trace Analysis
Lesson: End-to-End Trace Analysis
Lesson: CA Introscope Transaction Tracer
Unit 7: End-to-End Exception Analysis
Lesson: End-to-End Exception Analysis
Lesson: Exception Management
Unit 8: SAP Solution Manager Administration
Lesson: Introduction to the Solution Manager Administration functions
Lesson: The Extractor Framework
Lesson: Housekeeping in SAP Solution Manager
Unit 9: Technical Analytics
Lesson: EarlyWatch Alerts
Lesson: Service Level Reporting
Lesson: Dashboard Management