SAP C_C4H56I_34 Exam - Free questions
Certification Provider:
SAP
Exam Name:
SAP Service Cloud Version 2
Exam Code:
C_C4H56I_34
C_C4H56I_34 Free Questions:
Below you can find SAP Service Cloud Version 2 exam free sample questions which will help you to prepare for your upcoming SAP certification exam. These questions will give you an idea of what to expect on the exam and help you review the C_C4H56I_34 study material provided in SAP Learning hub. However we recommend that you enrol in premium SAP C_C4H56I_34 questions which will guarantee you to pass your exam.
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Additionally, going through SAP Service Cloud Version 2 practice questions can help you identify any areas where you need more review. Taking advantage of our C_C4H56I_34 demo questions is a great way to set yourself up for success on the real exam.
Question No. 1) Which options can be used to control the access rights of a user? (2 correct)
Options:
A) Remove personal data from the business user
B) Assign employee to organizational unit
C) Assign restriction rules
D) Create territory hierarchy levels
Question No. 2) Which of the following standard charts are available in the All Cases worklist? (3 correct)
Options:
A) Cases by Source/Channel
B) Cases by Priority
C) Cases by Category
D) Cases by SLA
E) Cases by Service Team
Question No. 3) Which of the following actions can a Service Agent execute from the case "More Action" button? (3 correct)
Options:
A) Delete
B) Summary
C) Mark as unread
D) Handover
E) Escalate
Question No. 4) You have configured the Service Level Agreements and their determination rules, but they are not derived in the case. Which of the following could be a reason for this? (2 correct)
Options:
A) Service Level Agreements are not activated as a service.
B) Service Level Agreements are not configured in fine-tuning.
C) The determination rules have been configured, but not activated.
D) A workflow rule was not scheduled to trigger the determination.
Question No. 5) What can the categories in the service catalog be used for? (3 correct)
Options:
A) To control validity of the service catalog
B) Service level determination
C) A filter option for the case summary
D) Business role assignment
E) Case responsibility determination
Question No. 6) How can service agents create cases? (2 correct)
Options:
A) In Agent Desktop, click the Create button (+) and select Case.
B) In the Account General facet, Create button (+) and select Case.
C) In the Related Service Object facet of registered products, Create button (+) and select Case.
D) In the case worklist, Create button (+) and select Case.
Question No. 7) What information can be maintained in the Related Objects facet of a case? (3 correct)
Options:
A) Registered products
B) Installed bases
C) Installation points
D) Registered products and installed bases related to the account only
E) Products
Question No. 8) Which of the following blocks are available in the validation editor? (2 correct)
Options:
A) Workflow
B) Message
C) Action
D) Condition
Question No. 9) You have determined that one of your products has a known fault. You want to ensure that all cases with that product are automatically assigned to the escalation team. Which feature in SAP Service Cloud Version 2 would you use to do this?
Options:
A) Notifications
B) Case routing
C) SLA
D) Service categories
Question No. 10) Which elements can be used to determine the reaction time in Service Level Agreements? (2 correct)
Options:
A) Priority
B) Sales contract
C) Case types
D) Maintenance plan
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C_C4H56I_34 Exam Answers
