SAP C_C4H510_21 Exam - Free questions
SAP Service Cloud 2111
C_C4H510_21 Free Questions:
Below you can find SAP Service Cloud 2111 exam free sample questions which will help you to prepare for your upcoming SAP certification exam. These questions will give you an idea of what to expect on the exam and help you review the C_C4H510_21 study material provided in SAP Learning hub. However we recommend that you enrol in premium SAP C_C4H510_21 questions which will guarantee you to pass your exam.
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Additionally, going through SAP Service Cloud 2111 practice questions can help you identify any areas where you need more review. Taking advantage of our C_C4H510_21 demo questions is a great way to set yourself up for success on the real exam.
Question No. 1) What are the advantages of using the mashup approach when integrating an SAP Bl system? (3 correct)
A) No security issues with mashup outside of corporate network
B) Offline access is available
C) Real-time data access
D) No additional authorization concept is required
E) Existing reports can be reused
Question No. 2) Which best practice actions are suggested for incident management? (3 correct)
A) Report the incident from the screen in which the issue occurs.
B) Keep the incident lightweight and use screenshots only if it is necessary.
C) Check for solutions in the Help Center.
D) Always create the incident with medium priority and adjust it later if applicable.
E) Always include step-by-step instructions on how to recreate the issue.
Question No. 3) Which tool would you use to create high data volumes in SAP Service Cloud?
A) Data Workbench
B) Job Manager
C) Form Templates
D) Mass data maintenance
Question No. 4) Which type of categories can be used in the service catalog? (3 correct)
A) Incident category
B) Warranty category
C) Service category
D) Cause category
E) Maintenance category
Question No. 5) Which of the following objects can you assign to an installed base at an item level? (3 correct)
A) Registered product
E) Maintenance plan
Question No. 6) Which settings can you control for the e-mail channel setup? (3 correct)
A) Notification type
B) Ticket type
C) Channel type
D) Mashup service
E) Channel direction
Question No. 7) Which of the following Data Workbench actions are supported for a complete business object? (2 correct)
Question No. 8) Which key user features allow you to change field properties on the SAP Service Cloud Ul?
A) Code list restriction
B) Workflow rules
Question No. 9) Which of the following elements are necessary to calculate the due dates defined in the SLA? (2 correct)
A) Working calendar
B) Service contract
C) Operating hours
D) Maintenance plan
Question No. 10) Which master data is synchronized unidirectionally from SAP Service Cloud to SAP CRM?
B) Social media profiles
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